Get in touch

Existing customer, new applicant, or something's gone wrong, here's where to start.

I'm an existing customer
Your balance, repayment dates and applying again are all in your account.
Log in
I'm applying, or thinking about it
Most questions are answered in our FAQ and costs pages. If yours is not, call us.
Read the FAQ
I'm struggling with my repayments
If you're having difficulty making repayments, contact us as early as you can. You can lodge a hardship notice online or call us on 1300 048 156. A financial counsellor or someone else you authorise in writing can do this on your behalf. Where we can, we'll give you immediate relief for a limited period while we review your circumstances, and we'll let you know our decision no later than 21 days.
Lodge a hardship notice
I want to make a complaint
Tell us first. Call 1300 048 156, email us, use our complaints form, or write to the Complaints Officer, PO Box 1006, Strawberry Hills NSW 2012. We aim to resolve complaints within three working days and we will keep you updated if it is going to take longer. If we cannot resolve it to your satisfaction you can take it to the Australian Financial Complaints Authority (AFCA), free of charge, GPO Box 3, Melbourne VIC 3001, 1800 931 678, afca.org.au.
Make a complaint

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How to reach us

Most questions we are asked are answered in full on our FAQ page.